Complaints procedure

Any grievances with reference to The Fountain Dental Practice or its staff should be put in writing for the attention of Mrs B Hill.

All correspondence will be dealt with in the strictest confidence. We will respond within 3 working days to acknowledge receipt of the complaint.

We will endeavour to deal efficiently with complaints and investigate them properly.

Failing to resolve the problem, we will refer the matter to PALS - Patients Advice Liaison Service 0800 0525 790.